RETURNS & REFUND POLICY
We hope you'll love your SALUE piece.
If, however, you are not completely satisfied with your purchase, you have the right to return your order within the statutory withdrawal period, provided that the item is returned in its original condition.
1. Register Your Return
Before returning your item, please contact us via email at contact@saluestudio.com or through the *CONTACT* form on our website to register your return. This allows us to process your return efficiently and provide you with the appropriate return instructions.
2. Return Conditions
To be eligible for a return, the item must be:
- unworn
- unused
- unwashed
- in its original condition
- with all original tags attached
- returned in the original packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
3. Return Shipping Costs
Customers are responsible for the direct cost of returning items.
Original shipping charges are non-refundable unless required by applicable law.
If an item is defective, damaged upon arrival, or an incorrect product has been delivered, SALUE STUDIO will cover the return shipping costs and provide an appropriate solution.
We recommend using a tracked shipping service for all returns, as SALUE STUDIO cannot accept responsibility for returned items lost in transit.
4. Refunds
Once your return has been received and inspected, you will receive a confirmation by email.
If your return is approved, your refund will be processed using the original payment method.
Please note that it may take several business days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless required by applicable law.
5. Exchanges
At this time, we do not offer direct exchanges.
If you wish to receive a different size or color, please return your original item and place a new order.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and, where possible, photographs of the issue.
Email: contact@saluestudio.com
We will work with you to resolve the issue as quickly as possible.
7. Questions
If you have any questions regarding returns or refunds, please contact us at: