1. Shipping
Every SALUE piece is carefully packed and shipped from Spain.
We currently ship to the following countries:

• Germany

• Spain

• France

We are working on expanding our shipping destinations in the future.

2. Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
During product launches or promotional periods, processing times may be slightly longer.

3. Delivery Times
Estimated delivery times are:

• Germany: 3–7 business days

• Spain: 2–5 business days

• France: 3–7 business days

Delivery times are estimates and may vary depending on the shipping provider.

4. Shipping Costs
Shipping costs are calculated during checkout before payment is completed.
Any applicable customs duties or import taxes are the responsibility of the customer where required by law.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

6. Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us at: contact@saluestudio.com
We will do our best to assist you as quickly as possible.

7. Returns & Refund Policy

Returns
We hope you'll love your SALUE piece. If, however, you are not completely satisfied with your purchase, you may return your item within the statutory withdrawal period, provided it is:

• unworn

• unused

• in its original condition

• with all original tags attached

Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued using the original payment method.
Please note that it may take several business days for your bank or payment provider to process the refund.

Return Shipping
Unless otherwise required by applicable law, customers are responsible for the cost of return shipping.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
Email: contact@saluestudio.com.

Exchanges
At this time, we do not offer direct exchanges.
If you would like a different size or color, please return your original item and place a new order.